SO THAT WE MAY BETTER ASSIST YOU, PLEASE CHECK THE FOLLOWING BEFORE CONTACTING E6GOLF SUPPORT.
Having most recent version of E6Golf can fix issues you may be having.
To check the version: Launch E6Golf, from the Main Menu select OTHER, then E6 INFO. Software version will be displayed on screen.
To learn more visit: http://windows.microsoft.com/en-us/windows/windows-update
To update to the latest video card drivers visit: http://www.nvidia.com
Update any firmware, drivers or software for your tracking device. Contact the manufacture for more details. Using your device’s software, test to see if shots are registering outside of the E6Golf software.