SkyTrak is aware of the issue and is actively working with TruGolf to identify and correct the problem.
So that we may better assist you, please check the following common solutions before contacting customer support.
Is your software up to date?
Do you have all the latest Windows updates?
To learn more visit: http://windows.microsoft.com/en-us/windows/windows-update
Do you have the latest video card drivers installed?
To update to the latest video card drivers visit: http://www.nvidia.com
Does your Tracking System work independent of E6?
Update any firmware, drivers or software for your tracking device. Contact the manufacture for more details. Using your device’s software, test to see if shots are registering outside of the E6 software.
HAS YOUR LICENSE BEEN UNBOUND?
Do you find yourself in demo mode (with only a single course)?
- Log into your Portal account: portal.e6golf.com
- Navigate to Licenses, and “Unbind” your licenses.
- Then Launch E6 CONNECT, LOG IN with your account information.
- Select and ACTIVATE the appropriate license.