We can't fix your Swing

But we can get you up and running

SkyTrak Users

SkyTrak is aware of the issue and is actively working with TruGolf to identify and correct the problem.

Customer Support

So that we may better assist you, please check the following common solutions before contacting customer support.

Is your software up to date?

Having the most recent version of the software can fix many issues that you may be experiencing.

Update E6 Connect | Update E6Golf 1.0-1.6

Do you have all the latest Windows updates?
Do you have the latest video card drivers installed?

To update to the latest video card drivers visit: http://www.nvidia.com

Does your Tracking System work independent of E6?

Update any firmware, drivers or software for your tracking device. Contact the manufacture for more details. Using your device’s software, test to see if shots are registering outside of the E6 software.

E6 Connect Support


Manage Clubhouse

Manage your clubhouse through PORTAL.E6GOLF.COM. There you can create events or seasons, manage your members handicaps and download leaderboards.


Do you find yourself in demo mode (with only a single course)?

  • Log into your Portal account:  portal.e6golf.com
  • Navigate to Licenses, and “Unbind” your licenses.
  • Then Launch E6 CONNECT, LOG IN with your account information.
  • Select and ACTIVATE the appropriate license.

E6Golf Support

E6Golf 1.0 - 1.6

E6GOLF – Create a .DIP file

A software protection dongle is an electronic copy protection and content protection device which, when attached to a computer, unlocks software functionality or decodes content. Learn how to Generate a Dongle Packet and Apply the Dongle Update.

Retrieve your Simulator ID

Follow a few simple steps to retrieve your Simulator ID.

E6Golf 1.6 Installation Instructions

Instructions for downloading, extracting, and installing E6Golf 1.6.


Visit our Customer support Portal

E6Golf Support Portal requires you to create a login before submitting an incident. This allows you to stay in contact with our support team and quickly track the progress of your incident. You will also have access to our knowledge base of articles to find step-by-step instructions and solutions to common problems.

Knowledge Base

Step-by-step solutions to common problems.

Create Support Request

Login or Create an account to create a new support request.

View My Support Request

Want to check the status of a support requestt?